Results-Actionability Gap: Understanding How Practitioners Evaluate LLM Products in the Wild

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Authors: Willem van der Maden, Malak Sadek, Ziang Xiao, Aske Mottelson, Q. Vera Liao, Jichen Zhu

Published in: Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems

Publication date: 2026-04-13

Read the paper: https://doi.org/10.1145/3772318.3791069

Source license: Creative Commons Attribution 4.0 International — https://creativecommons.org/licenses/by/4.0/

The authors and publisher do not sponsor or endorse this recording.

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